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Frequently Asked Questions - community impacts

Will my water supply be affected during repairs?
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We may sometimes need to cut water supply for briefly during our rebuilding. We will try to contact you in advance if our planned works are expected to impact on your water supply.

Remember that underground services will remain fragile for some time. Pipes may experience new breakages due to aftershocks or due to unforeseen circumstances. Be prepared for water cuts. Keep an emergency supply of water on hand at all times.

What effect will the infrastructure rebuild have on roads?
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We've repaired some roads only temporarily to make them passable. There will be many more permanent repairs required to roads in future, once the pipes beneath the roads have been repaired. It is important to be on the lookout for changed conditions. Be a responsible road user by:

  • being on the look out for cyclists who may not be able to keep so far left
  • keeping at or below the current speed limits
  • slowing down when passing other road users
  • looking ahead for upcoming obstacles
  • indicating intentions to others earlier
  • allowing extra time in case of detours or heavy traffic.
Can I still access my property when works are happening in my street?
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In most cases you will be able to access your property at all times, but there could be short periods of time where access is disrupted. If access is to be disrupted we will let you know in advance unless it is an emergency. If you have special needs we should be aware of (e.g. Nurse Maude, Meals on Wheels), please let us know as soon as possible so we can plan for this.

Will you reopen the road once the adjacent retaining wall is repaired?
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In most cases, once the retaining wall is repaired, and all safety issues resolved, the road will be reopened.

What impact will the retaining wall rebuild have on my property?
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The design and construction methodology for each wall will take into account proximity of properties. As this will involve heavy engineering equipment the construction may affect residents, depending largely on how close property is to the retaining wall being rebuilt.

The details of how construction may impact on your property will be discussed with you by the contractors in detail before works begin in your area. In a number of instances it will be necessary to extend ground anchors into an adjoining private property to provide the structural strength and support to the retaining wall. The number and depth of ground anchors will vary depending on the height and location of the retaining wall. The ground anchors will generally be 2 metres or more below ground level. We will make contact with the owners to get approval before starting this work. Council will be in contact to put easements in place for these properties.

What if you have to move or replace landscaping and other utilities to construct a retaining wall?
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Once the retaining wall rebuild is complete we will restore the affected part of the property as near as reasonably possible to the same condition as it was prior to the works commencing.

Will my house suffer more damage from the construction of the retaining wall?
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It is unlikely that the construction of the retaining wall will cause any damage to your house.

How will you manage the traffic during the rebuild of retaining walls?
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A Traffic Management Plan will be put in place for each work site when traffic is affected. The goal with temporary traffic management is to strike a balance between safety and convenience. While safety around SCIRT worksites is the number one priority, it is also important to minimise disruption to residents and road users.

A number of temporary traffic changes will be needed where walls are being rebuilt, mainly for the safety of workers and the community. This may include temporary road closures and detours. On street parking may be reduced where work is underway.

If I can’t get my car onto my property during the repair where should I park it?
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Due to the nature of the repair works, you may temporarily not be able to access your property by vehicle. SCIRT will work with residents to find a suitable car parking location prior to works beginning.

Will there be any disruption to my usual services when you are working in my area?
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The rebuild will involve works on fresh water, wastewater and stormwater networks, as well as roads. Although it is unlikely, there is the potential that some of these services may be disrupted during the construction process. Where services are to be shut off a separate notice will be delivered to affected residents prior to any planned shut off. It is likely that some works may impact upon traffic movements and as always we ask that you be aware of any changed traffic conditions, and follow the temporary traffic measures that may be in place.

What if EQC want to repair my house during the rebuild of my retaining wall?
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If you know when the rebuild of your property is scheduled for, please let us know when we move into your area to rebuild a retaining wall. We will try to accommodate your construction works as much as we can.